After-Sales Service
Comprehensive after-sales support to keep your production equipment running smoothly.
24-hour response
24/7 technical support with fast response to customer needs
National Service Centers
Coverage across major cities nationwide, providing nearby support services.
Warranty Commitment
Whole unit warranty: 1 years; Core components warranty: 3 years
Lifetime Maintenance
Lifetime maintenance and support services provided for the device.
Services Offered
Install & Setup
- Professional engineers install on-site
- Device Commissioning and Parameter Optimization
- On-site operator training
- Acceptance Testing and Delivery
Technical Support
- Phone/Remote Technical Support
- Troubleshooting
- Software System Upgrade
- Process Optimization Suggestions
Training Services
- Hands-on Skills Training
- Daily Maintenance Training
- Common Troubleshooting
- Safety Operating Procedures
Inspection and Maintenance
- Regular Equipment Inspections
- Preventive Maintenance
- Replaceable Parts Replacement Reminder
- Device Performance Assessment
Warranty Policy
| Warranty Category | Warranty Period | Warranty Coverage |
|---|---|---|
| Full Unit Warranty | 1 years | Free replacement of non-human-damaged parts |
| Core Components | 3 years | Core components such as motors, PLCs, and servo systems |
| Lifetime Maintenance | Permanent | Paid maintenance and repair services; lifetime parts supply |
Frequently Asked Questions
Q:What should I do if the device malfunctions?
A:First, call our 24-hour hotline at 400-888-8888. A technician will guide you through initial troubleshooting via phone or video. If on-site service is required, we'll dispatch the nearest engineer within 24 to 48 hours.
Q:How do I get the device manual?
A:A complete set of printed user manuals and electronic documentation is included with each device. For replacements, contact our After-Sales Support team; we will email you the latest version of the electronic manual.
Q:How do I purchase spare parts?
A:Spare parts can be purchased via the following methods: 1) Contact your local service center; 2) Call our after-sales hotline to place an order; 3) Place an order online through the WeChat official account. Common spare parts are kept in stock, while special components will arrive within 7-15 working days.
Q:Do you offer equipment upgrade services?
A:Yes, we offer equipment upgrade services, including speed enhancements, functional expansions, and control system upgrades. Customized retrofit solutions are available to meet your production requirements.
Need help?
Our professional team is ready to provide you with technical support and service anytime.